Policies

Before making a purchase from TAE/CAE website, if you find a lower current price from a local competitor available today, TAE/CAE will be happy to beat the competition’s total price by 5%. The competitor’s total price is considered to be the Unit(s) cost and Warranty cost. We will not honor the best price guarantee after a unit has been purchased, or for out of town internet prices.

TAE/CAE takes your privacy seriously, and we do not share your information with anyone.

Local deliveries must be signed for by customers upon delivery. If customer is not present to sign for delivery, product will be returned by driver and refunded, LESS THE DELIVERY FEE, no exceptions.

We ship FedEx to 50 states in US.
All online orders customers will receive a tracking confirmation number once the package has left our facility. We process and ship orders Monday through Friday. Orders do not ship on weekends. Customer is responsible for ensuring that FedEx can deliver to specified shipping address. All orders over $200 will require a direct signature upon receiving the package from the carrier. If someone will not be able to sign for your order you can manage your delivery / package once we send you your Shipping Confirmation / Invoice. You will receive this confirmation once your order has left our facility. Note: We do not ship to PO Box addresses.

No returns are allow on “special orders” or “discontinued” items which is stated on your invoice at the time of purchase. All other in stock items purchased are eligible to be returned for credit within 30 days, IF THEY WERE NOT INSTALLED. Returns that are being shipped back to our facility must have a Return Authorization number that is issued by a company representative at TAE/CAE.

New returned items must be complete, clean and unused, and in their original packaging. We cannot issue return credit for items which have been installed, painted, modified or returned without their original packaging.

If you decide you don't need the item you purchased you are responsible for the returned shipping costs. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Refunds can take up to 5 business days to be issued. Providing us with a return tracking number will ensure a faster refund. Refunds will be issued in the same form as you paid, (i.e. Credit card payments will receive credit to the same card used to place the order). You will receive email confirmation when the refund has been issued.

Some starters / alternators we sell have a core charge associated with them. (The customer is responsible for the core return freight charges)

The core charge is a deposit to encourage the return of old starter / alternator to be remanufactured. You pay the core charge when you place your order. If you return the old starter / alternator to us, we refund the core charge.  To receive credit, cores must be returned within 30 days of the date your order was placed. Cores must be complete, non-damaged, rebuildable, fit the same vehicle application and be returned in the box the remanufactured starter / alternator came in. This means the starter / alternator you send back needs to have whatever components (like pulleys) came on the remanufactured starter / alternator.

Important Notice:
Prior to receiving any credit for a core returned, for credit, Tucson Alternator will inspect the retuned core for any damage. If the customers old alternator or starter core is not the same unit the customer purchased, damaged in freight or blown up internally upon this inspection, the customer will only be issued and receive UP TO 50% credit for the core charge that was on the customers original purchase invoice.

Ship your core back to:

Tucson Alternator
1401 E. 20th St
Tucson, AZ 85719

Please type your order number outside the box or include a copy of your order confirmation for fast credit processing.

All TAE brand Alternators have minimum 1 YEAR warranty, extended LLT warranty can be added at time of purchase.

The Limited minimum 1 YEAR or lifetime warranty is issued to the original purchaser of the TAE brand starter / alternator and owner of the automobile on which the starter / alternator is installed and in nontransferable. TAE/CAE warrants that if the part that you purchased fails as a result of defective workmanship or material and or wears out we will replace such starter / alternator.

Our Pure Power Series brand alternators are accompanied by a limited warranty lasting 24 months, with an option to acquire a limited Lifetime warranty. This warranty permits the customer to return the alternator for REPAIR SERVICES within 24 months or the Lifetime of the initial purchase date. It is important to note that this warranty is non-transferable and applies solely to the original purchaser.

If the alternator is determined to be defective due to faulty components or workmanship, it will be repaired and sent back to the customer. Conversely, if the alternator is deemed defective because of misuse or damage caused by the customer, an estimate for the repair costs will be provided to the customer.

Refunds will not be provided to the customer under the warranty policy. To obtain a warranty service, the customer is required to submit valid proof of purchase along with the alternator.

The customer takes responsibility for any shipping expenses incurred when sending items to the repair facility for warranty repairs. Tucson Alternator Exchange will cover the return shipping costs for addresses located within the contiguous 48 states of the continental U.S. However, customers residing in Alaska and Hawaii must pay for the shipping costs associated with returning the item. Additionally, the limited warranty is non-transferable and excludes coverage for the following:

• Transportation expenses.
• Compensation for any inconvenience or loss of use of the alternator.
• Reimbursement for rental car, time-off work, loss of income, towing charges, legal fees, or any other consequential damages.
• The cost of labor or any other parts required to remove the defective or worn out alternator.

The limited warranty is void if the alternator is modified, misused, abused, improperly installed or is not used in the application for which it was designed.

All custom ordered alternators: Powder Coated or Special Custom Ordered are subject to a 25% restocking fee.

All Pure Power brand alternators that are new and uninstalled may be returned within 60 days of purchase, although they will incur a 10% restocking fee following a complete inspection. After the 60-day period from the purchase date, all orders become non-refundable. Additionally, if the alternator has been installed and used, it is also non-refundable.

THIS WARRANTY DOES NOT APPLY TO PARTS IF:

1.- Installed in vehicles used commercially or for racing.

2.- Modified, abused, altered, improperly installed, or damaged by accident, negligence or misuse.

3.- Alternator or Starter is BURNT from over charging or over cranking.

4.- Products which have been damaged subjected to contamination, oils, radiator fluids, water flooding and or damaged from improper installation and or disassembled.

1.- Transportation expenses.

2.- Compensation for any inconvenience or loss of use of the part.

3.- Reimbursement for a rental car, for time off work, loss of income, towing charges, legal fees, or any other consequential damages.

4.- The cost of labor or any other parts required to remove the defective or worn out part.

THIS LIMITED WARRANTY REPRESENTS THE TOTAL LIABILITY OF TAE/CAE FOR ANY WARRANTED PART, MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR PARTICULAR PURPOSE. TAE/CAE SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY CONSEQUENTIAL OR SPECIAL DAMAGES.

WHERE AND HOW WILL THE WARRANTY BE HONORED?
All starters / alternators under warranty must be returned to TAE/CAE along with valid proof of purchase.